Accountability

Brantwood is committed to providing quality services and encourages people we serve, a person acting on their behalf and the general public to provide feedback including concerns and complaints.

You may simply want to give a “shout out” recognizing an outstanding service experience, share an idea to address a service gap, celebrate a team member or it may be a concern about the quality of support or condition of a home. We are committed to working with you to understand and work towards a successful resolution and sharing recognition with team members. This is how we work and grow together.

To access the feedback and complaint form click on the link below. Brantwood Community Services is committed to creating an accessible environment and advancing efforts to build an equitable and inclusive community that values and benefits from diversity in culture, experience and abilities for people served, community and all employees. If you would like to provide feedback surrounding accessibility or require information in an accessible format, please contact Brantwood Community Services in the following ways:

Service User (Internal) Complaint Form External Complaint Form

In Person or by mail:
25 Bell Lane, The Abilities Centre
Brantford, Ontario N3T 1E1
By Phone: 519-753-2658

Broader Public Sector Accountability Act Documents

Audited Financials

Compliance

Feedback

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